Practical information2022-08-18T23:34:18+02:00

Practical information

  • Tips for a good concert experience

  • Ticket purchase

  • Oslo Spektrum in 360°

  • Ofte stilte spørsmål

  • Food and beverage

  • Find us

  • Frequently asked questions

  • Facilitation

  • Arena rules for the public

Frequently asked questions

Frequently asked questions are posted here. If you are wondering about something that you can not seem to find the answer to below, you may contact us via email.

Frequently asked questions are posted here. If you are wondering about something that you can not seem to find the answer to below, you may contact us via email.

When does the entrances close?2024-04-05T15:34:43+02:00

We close entrances as queues are wound up, but we always keep one entrance open throughout the event. If the entrance you have on your ticket is closed, there will be signs showing which entrance is still open.

Energy2024-04-05T15:23:22+02:00

Energy consumption accounts for the largest part of our footprint, and the amount of energy we use can vary greatly depending on the level of activity in the arena. Through the guarantee of origin for Nordic hydropower, we are guaranteed that payments for our electricity consumption go to producers who produce hydropower and supply renewable energy.

The purchase of electricity with a guarantee of origin also creates an incentive for power producers to produce and invest in renewable production.

Does Oslo Spektrum have a wardrobe?2024-04-05T15:34:38+02:00

Whether there is a wardrobe availabe or not at the event in question will be stated on the event’s information page, oslospektrum.no.
There are usually no wardrobe in the arena, and large bags, suitcases etc. are referred to storage lockers at Oslo Central Station or the Bus terminal.

Payments of drinks and snacks in the arena2024-04-05T15:34:33+02:00

When purchasing drinks and snacks, we encourage guests to pay by card. The reason for this is that Oslo Spektrum wants to minimize the use of cash.

Is there an ATM inside Oslo Spektrum?2024-04-05T15:34:29+02:00

No, there is no ATM inside Oslo Spektrum, but there are several ATMs in the immediate vicinity. One of the nearest ATMs is located on the outside of Oslo Spektrum accross from the Radisson Blu Plaza Hotel.

Do you have earplugs?2024-04-05T15:34:24+02:00

Yes, we are handing out FREE earplugs to anyone who wants them. Get in touch with one of our hosts or the Red Cross. Earplugs are also available at the serving counters.

Can I refund tickets in case of illness?2024-04-05T15:34:19+02:00

Purchased tickets are not refundable. If an event has several performances, however, it is possible to change performances within the same price category if there are places available.

Is there parking for city bikes near the arena?2024-04-05T15:34:01+02:00

Yes, there is a city bike rack next to Oslo Plaza, and two large racks at Vaterlandsparken towards Grønland.

Is it possible to park near Oslo Spektrum?2024-04-05T15:33:54+02:00

The nearest car parks are Gunerius car park, Oslo City car park, Trafikktorget car park, Byporten car park and One Park car park.

Is there an age limit for events in Oslo Spektrum?2024-04-05T15:33:43+02:00

We normally have no age limit at our events. In cases where the organizer decides otherwise, the age limit will be stated in the article informing about the relevant event and on the ticket.

Is it safe to buy tickets outside official outlets?2024-04-05T15:33:29+02:00

No, it’s not safe! Oslo Spektrum would like to make its guests aware that we have had many episodes with fake/invalid tickets. Always buy tickets via official outlets. Even tickets that look genuine can be manipulated. This will first become apparent when reading the bar code in the entrance. Fake/invalid tickets will always be rejected, regardless of the buyer’s “good faith”. We do NOT cooperate with companies such as Viagogo and other black market companies.

Is it possible to arrive at the arena in a wheelchair?2024-04-05T15:39:29+02:00

Yes. Use entrance and exit no. 1. People with special needs are asked to get in touch in advance of the event. Check the information page for the event in question, there will be contact information for the responsible ticket distributor. The responsible ticket supplier varies per event. To find the entrance, have a look at the map below:

When do you open doors to the different events?2024-04-05T15:33:07+02:00

The doors in Oslo Spektrum normally open approximately one hour before the event/performance begins. Oslo Spektrum’s ticket office opens two hours before the event begins.

Where are the nearest accommodations?2024-04-05T15:32:59+02:00

There are countless accommodation options within walking distance of Oslo Spektrum.

Our nearest neighbor is the Radisson Blu Plaza Hotel, which is just across the road. In the immediate vicinity are also Thon Hotel Terminus, Thon Hotel Opera, Thon Hotel Spectrum, Scandic Oslo City, Scandic Byporten, Clarion Hotel Oslo, Clarion Collection Hotel Folketeateret, Amerikalinjen and Clarion Hotel – The Hub.

Where can I find lost property and seized items?2024-04-05T15:32:37+02:00

Lost property and seized items are kept at the reception. Send an email to resepsjon@oslospektrum.no for enquiries.

What can you bring to a concert?2024-04-05T15:32:16+02:00

You must not bring items that could be a danger/damage to other guests/artists. This means that sharp and pointed objects such as nails, knives, umbrellas etc. will be confiscated in the entrances. Bringing alcohol, food, drinks, bottles and cans is also not permitted.

If a photography ban has been set up by the organisers, cameras can also be confiscated, this particularly applies to large cameras with good lenses. Valuable items that are not permitted to be taken into the arena can be handed over to Oslo Spektrum’s staff at the entrance. The item will then be taken care of, and the customer can collect it after the concert by presenting their collection slip. NB! This service is at the customer’s own responsibility and risk. Oslo Spektrum does not accept responsibility for loss/damage to these. We recommend that the customer themselves ensure safe storage outside the arena.

Items such as bottles, cans, umbrellas and alcohol will not be stored.

As a rule, there are no wardrobe facilities in the arena, and large bags, suitcases and the like are referred to storage in lockers at Oslo Central Station, or at the bus terminal.

Also view our Arena rules for the audience, and Recommendations for a good concert experience.

Do I have to print out my “Ticketfast ticket”?2024-04-05T15:32:07+02:00

If you have purchased a ticket(s) that has been sent by email from Ticketmaster in the form of a PDF file, we encourage you to print out the ticket(s) before you arrive at Oslo Spektrum. If you have a mobile phone where the barcode(s) are clearly displayed on the screen, the guards at the entrances will be able to scan the ticket(s) directly from the phone. Oslo Spektrum’s Ticket Office will be helpful in printing out the ticket(s) against the ticket(s) service fee if this is needed. If an event is held on a weekday, the ticket office remains open until the start of the concert. If the event falls on a Saturday or Sunday, the ticket office usually opens 2 hours before the start of the event.

How do I get to Oslo Spektrum?2024-04-05T15:31:58+02:00

Oslo Spektrum is right next to Oslo Central Station, the Bus Terminal and Jernbanetorget, which is a hub for trains, subways, trams and buses. All the city’s subway lines, most tram lines and many of the city’s bus routes stop at Jernbanetorget. At the Bus Terminal you will find bus connections and long-distance buses to the country and abroad. And at Oslo Central Station you will find both local trains and trains to Oslo Airport OSL. For detailed travel information, we recommend that you take a look at Ruter.

Where can I find a floor plan of the arena?2024-04-05T15:31:47+02:00

Each event has its own arena map of the arena set up, which can be found on the event’s information page. The events in Oslo Spektrum can have different set ups.

Where can I buy tickets?2024-04-05T15:31:24+02:00

Please note that there are different ticket distributors. Information on who is the ticket distributor for the relevant event is provided on the event pages. For tickets for wheelchair users with a companion, see the event page for the event in question. For tickets for groups of 15 people or more, send an email to gruppe@oslospektrum.no.

Also be aware that there are a number of ticketing sites that engage in second-hand sales. These tickets are usually much more expensive and not always genuine. Follow sales links on oslospektrum.no to know for sure that you are buying tickets from the right distributor.

Where is my entrance?2024-04-05T15:42:16+02:00

The entrance is written on the ticket. To locate your entrance, take a look at the map below. For wheelchair users, entrance 1 is used for easy access. If you have bought Premium tickets, the “Pluss” upgrade, or you have rented one of out Suites, please use entrance 9 regardless of what is written on the ticket.

We have been given different entrances. Can we still stand in the same queue?2024-04-05T15:30:56+02:00

As long as you have the same type of ticket (standing / seated) as the person you want to queue with, this is ok. If one has a ticket for standing admission and one has a ticket for seated admission, you cannot use the same entrance.

When is the Ticket Office open?2024-04-05T15:30:47+02:00

Ticketmaster’s ticket office dept. Oslo Spektrum is temporarily closed.

On event days, the ticket office usually opens two hours before the start of the event.
The doors to the arena open approximately one hour before the start of the event.

I wish to buy tickets for a larger group2024-04-05T15:30:19+02:00

A group order is an order of a minimum of 15 tickets. The order can be sent to gruppe@oslospektrum.no. Please note that orders per e-mail can be handled the next day, and that if the order is sent in connection with a sales start with a large demand, the event may be sold out. Remember to enter the necessary contact information! The invoice is received by e-mail and the tickets are sent to your e-mail when payment has been received.

How can I buy a ticket as a wheelchair user?2024-04-05T15:40:12+02:00

For events sold through Ticketmaster, tickets for wheelchair users and companions can be purchased online. The link for purchase can be found on the event page under “other ticket types” and the heading “Wheelchair and companion” for the event in question, and under “Information” inside the event in question on Ticketmaser.no. For events sold through Eventim, tickets for wheelchair users and companions are sold through Eventim’s customer service phone on tel.: +47 21 95 92 00.

There are separate areas for wheelchair users with easy access to the arena. There is room for one companion next to the wheelchair user, but remember that the companion also needs a ticket and that the price of this is determined by the organiser. Use entrance and exit no. 1 for easy access. Read more here.

Where is Oslo Spektrum located?2024-04-05T15:29:57+02:00

Oslo Spektrum is located between Oslo City, Gunerius and the Radisson Blu Plaza Hotel, right in the center of Oslo. The address is Sonja Henies pl. 2, 0185 Oslo. Click here for a detailed map of the area.

I have already bought tickets but have problems and want to make changes2024-04-05T15:29:34+02:00

Did you already purchase tickets, but have problems and want to make changes? Contact the responsible ticket supplier.
The responsible ticket supplier will be on the event’s information page. If the ticket has been purchased through another ticket supplier, contact this supplier.

Responsible ticket suppliers in Oslo Spektrum:

Ticketmaster

Eventim
Eventim phone: +47 21 95 92 00

Does Oslo Spektrum offer the possibility of voluntary work for Russegrupper etc.?2024-04-05T15:24:03+02:00

In principle, we do not use voluntary work, but instead have part-time employees who take care of serving and handling the public. Services such as washing, security and rigging are hired.

Waste and recycling2024-04-05T15:16:15+02:00

With an arena that can accommodate up to 11,000 spectators per events naturally generate a lot of waste, and we have a significant focus on source sorting, both among visitors and our own employees.

In addition to concerts and shows, Oslo Spektrum also hosts various fairs and conferences. Here we facilitate waste sorting for visitors by setting up waste sorting stations. Such events can often generate some surplus food. In collaboration with the organizers, we try as far as possible to donate surplus food to charities in order to reduce food waste.

At open public events such as concerts, shows, stand-up, musicals and theatre, we continuously work to find good solutions for source sorting. For serving beer and cider, we use plastic glasses made of recyclable plastic, the same type of plastic used in depositable soft drinks and water bottles. Through a collaboration with Infinitum, we sort out the recyclable plastic glasses and send them in for recycling.

As an event with us can generate a lot of waste, we depend on the public’s help to get it sorted as well as possible. As a measure to improve our source sorting rate, we introduced an environmental tax in the autumn of 2023 for the purchase of beverages served in recyclable plastic glasses. The first time you buy a unit, you pay an environmental tax of NOK 10. If you are going to buy a new unit later, you will not have to pay a new environmental tax if you take the glass back to the bar. The purpose of the measure is to get more members of the audience to bring glasses back from the hall and prevent them from ending up on the floor and being stepped on, so that we can more easily sort at source and send as many glasses as possible for recycling.

The income from the environmental tax goes to cover costs related to our environmental work. This may apply, for example, to the purchase of equipment and personnel costs. Any surplus from the fee will be used to further develop our work with environmental measures.

One of our further objectives is to replace all plastic glasses we use for serving with recyclable plastic during the spring of 2024.

Food and beverages2024-04-05T15:16:48+02:00

We continuously work to be able to offer our visitors both local and environmentally friendly goods in our kiosks and bars.

If you get hungry while you’re at a concert, you can buy wiener sausages and empanadas in most of our bars. We receive Wiener sausages from Strøm-Larsen, which is a sausage factory and specialist meat shop located at Torshov in Oslo. They produce to order and make most of the processed goods themselves. Through De Mi Tierra, we offer handmade Argentinian empanadas, both with and without meat. De Mi Tierra was founded by two chefs with experience from Michelin restaurants and fine dining, where they bring the authentic taste of South American street food to the heart of Oslo. De Mi Tierra is located at the food halls VIA Village Food Court and Oslo Street Food in Oslo.

Transport to and from the Arena2024-04-05T15:17:22+02:00

Oslo Spektrum is located in the center of Oslo and only a stone’s throw from Oslo Central Station, Oslo bus terminal and Jernbanetorget, which is a hub for trains, subways, trams and buses. This makes it very easy to get to the arena by public transport, and we encourage all our visitors to use this. Our events are rarely finished later than 23:00, so that the public also has the opportunity to get home by public transport.

If you use a bicycle to the arena, there are city bicycle racks next to Oslo Plaza and by Vaterlandsparken towards Grønland.

Climate accounting and reporting2024-04-05T15:21:10+02:00

Oslo Spektrum is certified by Stiftelsen Miljøfyrtårn. Through Miljøfyrtårn, we keep climate accounts of energy consumption, emissions, waste, suppliers, working environment and the like, and report this annually. This gives us a good overview of our environmental effects and how we can improve to further reduce our footprint.

Our social accounting2024-04-05T15:22:49+02:00

Oslo Spektrum attracts many visitors over the course of a year, which creates major positive ripple effects that benefit the entire capital region. For every workplace in Oslo Spektrum, more than ten new workplaces are created in their own surroundings.

Community Economic Analysis has calculated the economic effects of Oslo Spektrum on behalf of Stiftelsen NOVA Spektrum. The calculations show that Oslo Spektrum is an important contributor to several profitable jobs in Oslo and the rest of the capital region.

The biggest economic ripple effects occur in industries such as trade, service, catering, accommodation and transport. These are industries that are important for providing all travelers and visitors with a good service offer, but also represent important industries that help make the capital a vibrant and attractive city for the city’s own residents.

Contributes to a strong event sector
Oslo Spektrum also contributes to many profitable jobs in the value chains that are directly involved in the planning and execution of the various events that take place at the arena each year. This value chain includes a large number of individual companies with deliveries linked to, among other things, guarding, security, rigging, cleaning and food/drink. For many of the companies, Oslo Spektrum represents the largest client. This lays the foundation for high value creation and the possibility of preserving robust professional environments within event implementation.

In sum, Oslo Spektrum represents an important engine for more jobs and greater business activity in the capital region. In addition, of course, Oslo Spektrum is also important as a national arena for the biggest cultural and entertainment experiences in Norway.

Our overall footprint
Based on figures for the most recent financial year available, the calculations from the Social Economic Analysis show that Oslo Spektrum has an overall economic footprint corresponding to:

  • 560 full-time jobs, of which 430 of these are located in the local area. Each man-year in Oslo Spektrum contributes to more than 10 new jobs in its own environment.
  • NOK 610 million in national value creation effect, of which approximately NOK 450 million of this accrues to companies and other businesses in the Oslo area. Community Economic Analysis estimates that the activity under the auspices of Oslo Spektrum lays the foundation for an additional annual turnover of more than NOK 800 million for local businesses.
  • Oslo Spektrum contributes annually to 4 – 500,000 travelers and visitors to the capital area. The analysis carried out by Samfunnskonoskomnis Analyse shows that Oslo Spektrum has visitors from all Norwegian municipalities.
Payments in the arena2024-04-05T15:08:03+02:00

For purchases inside the arena, such as the purchase of drinks and snacks, we encourage guests to pay by card. The reason for this is that Oslo Spektrum wants to minimize the use of cash.

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